This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 when you use our website or engage our mobile mechanic services.

1. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: First name, last name, and title.

• Contact Data: Service/billing address, email address, and telephone numbers.

• Vehicle Data: Vehicle registration mark (VRM), Make, Model,

• VIN (Vehicle Identification Number), and service history.

• Financial Data: We do not store full credit/debit card details. Payments are processed securely via third-party payment gateways (e.g., Stripe, SumUp).

• Technical & Usage Data: IP address, browser type, operating system, and information about how you interact with our website via cookies.

2. How We Use Your Information

We will only use your personal data the law allows us to. Most commonly, we use your data to:

• Provide accurate diagnostic estimates and fixed-price quotes.

• Travel to your location and perform requested mechanical services.

• Order correct, vehicle-specific OEM parts from our suppliers.

• Process your payment and issue digital invoices and service reports.

• Comply with our legal and accounting obligations.

3. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with trusted third parties strictly for the purposes of facilitating our services. This includes payment processors, accounting software providers, and parts suppliers (who only receive Vehicle Data, never your personal Identity Data). All third parties are strictly bound by confidentiality and data protection laws.

4. Data Security & Retention

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Your Legal Rights

Under the UK GDPR, you have the right to:

• Request access to your personal data (Subject Access Request).

• Request correction of any incomplete or inaccurate data we hold.

• Request erasure of your personal data where there is no good reason for us continuing to process it.

• Withdraw consent at any time where we are relying on consent to process your personal data.

6. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your legal rights, please contact us at hello@precisionauto.com