By booking an appointment and requesting our services, you agree to be bound by these Terms of Service.

1. Booking, Quotes, and Estimates

We strive to provide accurate, fixed-price quotes based on the information and Vehicle Registration Mark (VRM) you provide. However, for complex faults, we may only provide an initial estimate or a fixed diagnostic fee. If during the course of repair we discover further underlying damage or require additional parts, we will halt work and seek your explicit verbal or written authorisation before incurring any extra costs on your behalf.

2. Service Location and Safe Access

As a mobile service, we come to your specified location. It is entirely your responsibility to ensure that the vehicle is parked on a flat, solid surface (preferably a driveway or private car park) where it is safe and legal to carry out mechanical repairs. We absolutely cannot execute complex repairs or fluid changes on busy public highways. If our technician deems the environment unsafe upon arrival, we reserve the right to refuse service, and a call-out fee may still apply.

3. Parts and Warranty

To guarantee the dealership-level standard we promise, we exclusively supply and fit premium, OEM-specification parts.

• Warranty: All parts supplied by PAMM and the associated labor are covered by a 12-month or 12,000-mile warranty (whichever occurs first) against manufacturing defects or faulty workmanship.
  
  

• Customer-Supplied Parts: We generally decline to fit parts supplied by the customer as we cannot guarantee their provenance. If we do agree to fit a customer-supplied part, we explicitly provide ZERO WARRANTY on that part and any subsequent labor required if the part fails.

4. Payment Terms

Payment is due strictly and in full immediately upon completion of the service and handover of the vehicle. We accept major credit/debit cards via secure mobile terminal and instant bank transfers. We do not offer credit accounts or installment plans. PAMM retains full legal title to all parts supplied until the invoice is settled in full. We reserve the right to withhold the return of vehicle keys until payment is confirmed.

5. Cancellations

We understand that plans change. We ask for a minimum of 24 hours' notice for any cancellations or rescheduling. Cancellations made within 24 hours of the scheduled arrival time may be subject to a cancellation fee to cover lost labor time and specifically ordered parts that cannot be returned to the supplier.

6. Liability

PAMM accepts no liability for pre-existing damage, undocumented faults, or consequential loss arising from the failure of a component we did not service. We recommend removing all valuables from your vehicle prior to our arrival. Our maximum liability in relation to any service shall be limited to the total price paid by you for that specific service.

7. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.